Below are some of our most frequently asked questions. If you would like to contact our customer service team, please do so at [email protected] and we will get back to you within 2 working days.

What do we mean by same day delivery?
We aim to deliver your order on the same day it is placed—so you don’t have to wait. However, as our shops are not always open, some exceptions apply.
Malta Deliveries:

• Place your order before 4pm (Monday–Friday) or before 1pm (Saturday) for delivery by 9pm that same day.
• Orders placed after these times will arrive the next working day.

Gozo Deliveries:

• Orders placed before 10am (Monday–Friday) will arrive the same day.
• Orders after this time, or on weekends, are delivered on the next working day.

Note: These timings do not apply to orders the delivery date of which would otherwise fall on Sundays, public holidays or on one of our rare shop closure days (updates are posted on Facebook and our website). In such cases, delivery will occur on the next working day.
Have urgent needs? Contact our team, we’ll be happy to help!

Is delivery free, or are there additional charges depending on location or order value?
Delivery is free for all orders above €10, whether you are in Malta or Gozo. For orders under €10, delivery charges may apply but you will be informed of these prior to checking out. If you have any questions about delivery fees or want to confirm charges for your order, please contact our customer service team, we’re happy to help!

Do you offer delivery to upper floors, and are there any conditions or requirements for this service?
Yes, delivery to other floors is available. However, if a lifter (special equipment for vertical lifting) is required to move products to higher floors, the delivery may need to be rescheduled until the lifter can be arranged. In such instances, organizing a lifter is typically the customer’s responsibility and may involve additional charges or coordination.

Will you install on the same day as delivery?
No, delivery and installation are separate services. We will deliver your order according to our delivery times, but where your purchase qualifies for and you would like us to carry out installation, this must be scheduled separately by you. Once delivered, we will work with you to arrange the earliest possible installation appointment that fits your schedule.
If you’d like to book an installation, please contact our customer service team, we’re here to help!

What qualifies for a free installation service?
If your product order value is above €20, you’ll be offered free installation at the end of your order. Once you confirm, our team will contact you to schedule a convenient day for the installation.
If you have any questions or need assistance, feel free to reach out to our customer service team.

Does the free installation apply to all types of devices, or only certain devices?
Free installation covers most of our products, including standard IT device setups like computers, laptops, printers, and basic peripherals. However, it does not include hardware upgrades such as installing RAM or other internal components, nor does it cover data transfer, backups or software installation, as these require specialized technical work.
Some devices may also require professional services beyond IT installation, including plumbing, electrical work, or server/network setups. These services must be arranged for separately through third-party specialists based on your needs and must be paid for by you. Very often, they will need to be completed before we carry out any installation ourselves.
If you’re unsure whether your device or service is covered or on whether additional third party contractors are required, please contact our customer service team for clarification and guidance.

Can you install at our offices?
Due to the fact that many offices have their own dedicated technical teams, we are only able to perform installations when a member of your company’s technical team is present. This ensures a smooth, efficient, and safe setup process.
Office installations may also require additional coordination depending on your location and working hours. If you have specific requirements or questions about installing at your office, please contact our customer service team, we’re happy to assist and help arrange the best possible appointment.

Are there any tools or equipment that need to be provided for the technicians, or will they bring everything necessary for the installation?
No special tools are needed from the customer for technician installation; technicians will bring all the necessary tools and equipment to perform the job efficiently. Customers are only required to supply all products and installation materials (such as bolts, screws, wires, mounts, etc.) needed for the work.

What is the difference between the KLIKK product guarantee and a normal warranty?
Our KLIKK product guarantee ensures that if an item doesn’t work as intended, is slightly damaged, or doesn’t work at all within the first 30 days after purchase, we will replace it with a brand-new product of the same brand and specifications at no extra cost. Where possible, we will strive for it to be identical and of the same color too. This promise gives you peace of mind with a straightforward, hassle-free replacement early on. You understand that, due to stock issues, we may not be able to do so immediately. If you are unable to wait, we will replace the product with something else for you immediately.
In contrast, a normal warranty typically covers repairs or replacements for manufacturing defects over a longer period but may involve more complex processes, such as repair wait times or assessments, and might not always guarantee an immediate replacement.
Our guarantee promise is designed to make the first 30 days after purchase as risk-free and easy as possible.
To ensure fairness, this guarantee applies to one replacement per customer per product, and the 30-day period is always counted from the original purchase date, regardless of any replacements.
The standard 2-year warranty also begins from the original purchase date and covers repairs or replacements under the manufacturer’s terms after the initial 30 days.

If the product fails after 30 days, what options do I have (repair, warranty, manufacturer support)?
All products come with a standard 2-year warranty. Our 30-day KLIKK product guarantee promise does not extend or replace this warranty; rather, it complements the warranty by providing an easy, hassle-free replacement option within the first 30 days after purchase.
If your product fails after 30 days, the normal warranty terms apply. You can submit a warranty claim for repair or replacement according to the warranty policy. For manufacturer-specific support or additional services, please refer to the product documentation or contact our customer service team for assistance.

Is the replacement always brand new?
Under our 30-day KLIKK product guarantee promise, the product will be replaced with the same brand-new item or a similar product of the same value, identical in color and specifications whenever possible. In the rare instance that this cannot be fulfilled, we will provide an alternative solution to ensure your satisfaction.
For replacements made under the standard warranty after 30 days, the product is replaced in line with the manufacturer’s warranty terms.
If you have any questions or concerns about your replacement, please contact our customer service team, we’re here to help.

How can I return a faulty item within the 30-day period if I purchased the product online?
To return a faulty item within the 30-day period, please bring the product to our Birkirkara or Zejtun outlet. A quick inspection will be conducted, and if the item meets the return criteria, we will replace it.
Make sure to bring the original invoice with the matching serial number, along with all original packaging. KLIKK will replace the item like-for-like. If the item is returned without its original packaging, the replacement may be provided in similar packaging condition.
For outlet opening hours and location, please check our website.
If you have any questions or need assistance with your return, please contact our customer service team.

Do I need to keep the receipt or original packaging for a replacement?
Yes, as with any purchase, you should always keep the original receipt or invoice and the original packaging. The receipt is necessary to verify your purchase and confirm warranty eligibility. Keeping the original packaging also helps ensure safe transportation and reduces the risk of damage to the equipment during return or replacement.
If the original packaging is missing, we may still process your replacement at the company’s discretion, but the replacement may come in similar packaging.
If you have any questions about receipt or packaging requirements, please contact our customer service team for assistance.

If you have any other questions or need personalized assistance, please don’t hesitate to contact our friendly customer service team. We’re here to help and ensure you have the best experience possible.
You can reach us anytime at [email protected].
If, after contacting our team, you are still not fully satisfied, you may escalate your concerns by contacting our General Manager at [email protected]. We are committed to resolving your issues and providing you with the best service.
Thank you for choosing KLIKK. We appreciate your trust and look forward to serving you!